Do you offer virtual and in-person appointments?
Yes, limited in-person appointments are available when no health concerns present.
How can I get updates about in-person appointment availability?
Please join our mailing list to receive PRACTICE ANNOUNCEMENTS regarding our return to the office.
How does ABCT manage paperwork, appointments, and billing?
Among other functions, ABCT's Secure Client Portal allows our clients to securely manage payments and paperwork, schedule appointments, download billing documents, share files, and message their therapist.
How do I schedule appointments?
You can manage your appointment schedule anytime in our Secure Client Portal.
Do you offer appointment reminders?
Yes! You will receive auto-generated appointment reminders 24-48 hours in advance by text, email, and phone.
What is your Appointment Cancellation/Rescheduling Policy?
We adhere to a strict 24-hour Cancellation & Reschedule Request Policy. If a cancellation or rescheduling request occurs within 24 hours of a scheduled appointment, the client is responsible for paying the entire fee. We make no exceptions to this rule, but we will do our best to fit you in at a different time that same week.
What is your payment policy?
Click here: Payment Policy.
How do you manage Credit Card payments?
Before the first billable appointment, All ABCT clients must upload a credit card to their secure client portal account to serve as a primary or backup payment method. Transactions occur within 24-48 hours of scheduled services and will appear on your CC statements as "ABC Therapies LLC."
What's Ashley's clinical approach to counseling her clients?
Holding over 15 years of experience working with individuals, couples, families, and groups on a variety, Ashley is passionate about helping others and believes everyone can heal and grow. She takes an integrative approach to counseling, drawing from multiple theoretical orientations to best meet each client's needs.
Do you accept insurance? As Out of Network (OON) providers, we are not In-Network with any insurance companies, so we don't take insurance. However, we will help you get reimbursed if your plan allows it.
What does "Out Of Network" or "OON" mean? "Out-Of-Network" means your therapist doesn't accept your insurance plan. OON doesn't necessarily mean you are 100% out of pocket for therapy services. At ABCT, we provide superbills to clients seeking reimbursement from their insurance provider.
Can I get reimbursed for therapy services with ABC Therapies, LLC? Maybe! That depends on your plan. You will receive an auto-generated superbill (an itemized receipt of services provided during the month). After submitting a superbill to your insurance provider, they may reimburse some of your bills. They may also count our fee towards your out-of-network deductible. Every insurance company has a different process.
What is a Superbill?
A superbill is a detailed document that allows clients to bill their insurance company directly. It includes information similar to an insurance claim form, such as the date of the service provided, procedure codes, and the total balance due.
Why don't you take insurance?
1. In the United States, Health Insurance was not designed to support mental health services the way it supports medical services.
2. Many insurance companies do not fairly reimburse therapists. They haven't adjusted the fees they pay your therapist in decades.
3. Insurance providers often limit the therapist's ability to help their clients by limiting sessions to specific diagnoses, capping the number of sessions, and requiring an exact session length.
4. Insurance companies access your private and "protected" health information.
We understand why you'd want to use your insurance, but we prioritize privacy protection and know that your insurance provider could keep you and your child from getting the help you truly need and deserve.
How can I determine if my insurance company will reimburse me for ABCT therapy services?
Call the number on your insurance card for the "Benefits Department" and write down every answer you receive. If the company fails to follow through with what they've told you, you'll need careful records later. Ask for explanations of anything you don't fully understand. Request to speak with a supervisor if needed.
*Note: Some insurance providers reimburse a percentage of the total fee. For example, your provider may refund 80% of the total cost of therapy sessions. Other providers substitute the session fee for what they deem appropriate, regardless of what you paid. For instance, your company may say they'll reimburse you 80% of the "Allowed Amount." You need to know what that number is. Let's say you pay $200 for a therapy session with a licensed clinician, expecting $160 in reimbursement, but your insurance provider only allows $60 for anyone and reimburses you 80% of $60, or $48. Further, they may attempt to withhold this information from you and are legally allowed to do so. Ask to speak to a supervisor if that happens and tell them you cannot plan your medical expense budget without this number.