FAQ's

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Do you offer virtual and in-person appointments?  Yes!

How do I schedule an appointment?

- Prospective clients, kindly request an initial consultation here. 

- Current Clients manage their appointments online in our Secure Client Portal. 

Do you accept Credit Card payments?  Yes. We also accept cash or checks as alternative payment methods. 

How does Ashley approach counseling her clients? Ashley embraces a holistic and integrative approach when working with her clients, incorporating a range of orientations and techniques tailored to meet their unique needs. Discover more about her approach here.

What are the No Surprises Act and a Good Faith Estimate? As of January 1, 2022, out-of-network providers are federally mandated to provide patients with a “good faith estimate” that outlines the expected cost of treatment. This is incorporated into the initial paperwork we require all new patients to complete before beginning therapy. For more information about your rights, read about the No Surprises Act.

Do you accept insurance? As Out of Network (OON) provider, we are not In-Network with any insurance companies, so we don't take insurance. However, we will help you get reimbursed if your plan allows it.   

What does "Out Of Network" or "OON" mean?  "Out-Of-Network" (OON) means that your therapist doesn't accept your insurance plan. However, OON doesn't necessarily mean you are 100% out of pocket for therapy services. At ABCT, we provide superbills to clients seeking reimbursement from their insurance provider.   

Can I get reimbursed for therapy services with ABC Therapies, LLC?  That depends on your plan. You will receive an auto-generated superbill (an itemized receipt of services provided during the month). After submitting a superbill to your insurance provider, they may reimburse some of your bills. They may also count our fee towards your out-of-network deductible. Every insurance company has a different process.   

Why don't you take insurance?  

1. In the United States, Health Insurance was not designed to support mental health services the way it supports medical services.  

2. Many insurance companies do not fairly reimburse therapists. They haven't adjusted the fees they pay your therapist in decades.  

3. Insurance providers often limit the therapist's ability to help their clients by limiting sessions to specific diagnoses, capping the number of sessions, and requiring an exact session length.  

4. Insurance companies access your private and "protected" health information. 

We understand why you'd want to use your insurance, but we prioritize privacy protection and know that your insurance provider could keep you and your child from getting the help you truly need and deserve.   

How can I determine if my insurance company will reimburse me for ABCT therapy services? Call the number on your insurance card for the "Benefits Department" and write down every answer you receive. If the company fails to follow through with what they've told you, you'll need careful records later. Ask for explanations of anything you don't fully understand. Request to speak with a supervisor if needed.